Privacy Policy jompay99
jompay99 is committed to protecting the privacy and security of your personal information. This policy clearly explains how we collect, use, store and protect your data in line with best practices for information protection.
Your Privacy Our Priority
We implement strict technical and organisational measures to ensure your personal information is always protected.
Advanced Data Encryption
All data transmitted between your device and jompay99 servers is protected with industry-standard SSL/TLS encryption protocols. This ensures your personal and financial information cannot be accessed by unauthorised parties during transmission.
Strict Access Control
Only specifically authorised staff can access user personal data, and only to the extent needed to carry out their service duties. Every access is logged and continuously monitored through jompay99's internal audit system.
Secure Data Storage
User data is stored on servers protected by multi-layered security systems, including firewalls, intrusion detection and data encryption at rest. Regular backups are carried out to ensure data is not lost or corrupted.
Transparency in Data Use
jompay99 never sells or rents user personal information to third parties for marketing purposes. Every use of data is clearly stated in this policy and users have the right to know how their information is used.
Regular Policy Updates
We review and update this Privacy Policy periodically to ensure it reflects current practices and changes in data protection regulations. Users will be informed of any significant changes via email or notices within the platform.
Privacy Support 24/7
The jompay99 support team is available to assist you with any privacy and data protection enquiries at all times. Contact us via live chat or email in Malay or English for a prompt response.
1. Introduction and Scope of the Privacy Policy
This Privacy Policy is published by jompay99 ("we", "platform" or "jompay99") and applies to all users who access or use the website, mobile application or any services provided by jompay99. By registering an account or continuing to use this platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy.
This policy covers all information we collect through various channels including account registration, gaming activity, financial transactions, interactions with customer service, and the use of tracking technologies such as cookies. jompay99 operates under international licensing and complies with globally recognised data protection standards.
If there are any changes to this Privacy Policy, we will display the updated version on the jompay99 website with a clear effective date. Continued use of the platform after that date will be considered acceptance of the changes made.
2. Personal Information We Collect
During the registration process and use of the jompay99 platform, we collect various categories of personal information to ensure the services provided operate safely, efficiently and in compliance with licensing requirements. The types of information collected are as follows:
- Identity Information: Full name, date of birth, identification card number (MyKad) or passport, nationality and residential address.
- Contact Information: Active email address, mobile phone number, and mailing address if different from the residential address.
- Financial Information: Details of registered payment methods such as e-wallet accounts, bank account information for FPX transactions, as well as deposit and withdrawal records.
- Platform Usage Information: Login records, gaming activity history, betting logs, game preferences and interactions with platform features.
- Technical Information: IP address, device type, web browser type, operating system, general location data and usage session records.
We only collect information that is genuinely required for the purposes stated in this policy. Users are responsible for ensuring that the information provided is accurate, current and complete at all times.
3. Purposes for Using Personal Information
jompay99 uses collected personal information solely for legitimate and transparent purposes. The following are the main purposes for which your data is used:
- Processing account registration, identity verification and age verification (21 years and above) in line with international licensing requirements.
- Processing deposits, withdrawals and other financial transactions safely and efficiently via Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency.
- Providing responsive, quality customer support via live chat or email in Malay and English.
- Managing and sending bonuses, promotional offers and relevant service notices to users.
- Monitoring and detecting any suspicious activity, fraud or misuse of the platform to protect the safety of all users.
- Fulfilling legal obligations and reporting requirements under the international licensing we comply with.
- Improving the functionality, design and overall experience of the platform based on analysis of aggregated usage patterns.
We will not use your personal information for any purpose outside the scope stated above without obtaining your consent first.
4. Sharing Information with Third Parties
jompay99 understands the importance of your privacy and will never sell, rent or transfer your personal information to third parties for commercial marketing purposes. However, there are limited circumstances in which necessary data sharing may occur:
- Payment Service Providers: Third-party payment processors may receive the information needed to safely process your deposit and withdrawal transactions. All such providers are bound by strict confidentiality agreements.
- Game Software Providers: Authorised game developers may receive game data necessary to meet their technical operational requirements. No personally identifiable information is shared.
- Competent Authorities: jompay99 may be required to disclose certain information if mandated by law, court order or direction from a legitimate licensing authority.
- Auditors and Compliance Assessors: Independent auditors may access certain records for compliance auditing and platform security assessment purposes.
In all of the above cases, we ensure that only the minimum necessary information is shared, and the parties receiving that data are bound by equivalent or stricter confidentiality obligations.
5. Data Retention Period
jompay99 retains user personal information for as long as needed to fulfil the purposes stated in this policy, or for as long as required by legal and licensing obligations.
Account records and financial transactions are generally kept for the period set by our international licensing requirements. After an account is closed, certain data may still be retained for the period needed to meet legal obligations, resolve any outstanding disputes or enforce our agreements.
Data that is no longer required will be deleted or anonymised in a secure manner to ensure it cannot be recovered or reused.
Your Rights Over Personal Data
As a jompay99 platform user, you hold certain rights regarding the personal information we store. We are committed to respecting and facilitating the exercise of these rights.
Right of Access
You have the right to request a copy of the personal information we hold relating to your account. This request will be processed within a reasonable period after appropriate identity verification.
Right of Rectification
If any of your personal information is inaccurate or out of date, you have the right to request prompt correction. You can update some information directly through your account settings.
Right of Erasure
In certain circumstances, you may request the deletion of your personal information. Please note that this request may be subject to legal and licensing obligations that prevent full deletion.
Right to Object to Processing
You have the right to object to the processing of your personal information for specific purposes, such as marketing communications. Such requests will be processed within the stipulated timeframe.
Right to Restriction of Processing
In certain situations, you may request that we limit how your personal information is processed while a dispute or review is ongoing.
Right to Data Portability
You have the right to receive a copy of the personal information you have provided to us in a structured, machine-readable format, where this is technically feasible.
To exercise any of the above rights, contact the jompay99 support team via live chat or email. Identity verification is required before any action is taken on your account.
User Responsibilities
You are responsible for ensuring that your jompay99 account details — including your username and password — are kept confidential and not shared with any other party. jompay99 is not responsible for any losses arising from unauthorised access caused by the user's own negligence.
Always log out of your account after using the platform, especially when using a public or shared device. If you suspect your account has been accessed without authorisation, contact jompay99 customer support immediately.
For added security, you are encouraged to use a strong, unique password and to ensure that the device you use to access jompay99 has up-to-date security software.
🔒 Your password is stored in encrypted form (hashed) and cannot be read by any jompay99 staff. We will never ask for your password via email or live chat.
International Data Transfers
As jompay99 operates under an international licence, your personal information may be processed or stored on servers located outside Malaysia. In such cases, we ensure that these data transfers comply with internationally recognised data protection standards and are safeguarded by equivalent protective measures.
All servers we use, regardless of their location, must meet the technical and organisational security standards set by jompay99's internal security policy.
Ready to Play with Confidence?
Your privacy and security are the foundation of the trust we build together. Register a jompay99 account today and enjoy a betting platform that takes your data seriously.